BC Transit launches new digital handyDART system in Chilliwack and Central Fraser Valley
BC Transit and Spare have rolled out a new handyDART technology platform in Chilliwack and Central Fraser Valley, the first of 28 BC Transit communities set to move to the system. Riders can now book, change and cancel trips online or in an app, with real-time tracking and caregiver access.
Why it matters: - The new system gives handyDART riders in Chilliwack and Central Fraser Valley digital booking and live trip information. - The launch is the first step in a provincewide rollout to 28 BC Transit handyDART communities. - The change is aimed at riders who depend on accessible transit for medical visits, work and family travel.
What happened: - BC Transit and Spare launched a new handyDART technology platform in Chilliwack and the Central Fraser Valley on September 10, 2026. - The rollout brings online booking and real-time trip tracking to the first communities using the new system. - Riders can now book, change or cancel trips through a mobile app or web portal without calling. - The reservations line remains available for riders who prefer phone booking.
The details: - The platform gives riders real-time trip tracking, including vehicle location and estimated arrival times. - The system includes accessible digital tools for riders with mobility, visual and hearing considerations. - New riders can apply through an online registration process. - Family members and caregivers can manage bookings on behalf of riders. - BC Transit staff and operators get real-time dispatch visibility, automated scheduling and operational reporting. - The platform is designed to provide a more consistent approach to service quality across the region. - Spare worked with BC Transit to configure the platform, support implementation planning and prepare for launch. - Stakeholder input was built into the process to reflect service realities in Chilliwack and the Central Fraser Valley.
Between the lines: - The launch signals a move away from phone-heavy paratransit service toward self-service digital tools. - A single configurable platform may make it easier for BC Transit to standardize operations across different communities. - The focus on operational readiness suggests the rollout is being treated as a service transition, not just a software upgrade.
What's next: - BC Transit plans to transition 28 handyDART communities to the new technology. - Riders in other BC Transit communities should expect the platform to expand beyond the first two launch areas. - More service improvements may follow as BC Transit and Spare add the system across the province.
The bottom line: - Chilliwack and Central Fraser Valley are the first test case for BC Transit’s broader handyDART digital overhaul.
Disclaimer: This article was produced by AGP Wire with the assistance of artificial intelligence based on original source content and has been refined to improve clarity, structure, and readability. This content is provided on an “as is” basis. While care has been taken in its preparation, it may contain inaccuracies or omissions, and readers should consult the original source and independently verify key information where appropriate. This content is for informational purposes only and does not constitute legal, financial, investment, or other professional advice.
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